While being considerate of neighbors living around you should fall under the category of common sense, as a landlord, you must ensure that tenants understand and maintain this basic courtesy. Clearly outlining basic noise related guidelines upfront in your rental agreement can prevent issues down the road.
Rental Contract Language
Including any noise related guidelines in your rental agreement/contract is the best way to set upfront expectations. Be sure that your restrictions include any local noise related ordinance. In addition to including restrictions, be sure to include the remedy for violation. Including just the restrictions without the remedy leaves room for misunderstanding.
Dealing with Complaints
If you receive a noise related complaint it’s bests to address the issue right away so the unacceptable behavior is fresh in mind. It may be the case that the tenant is unaware they are offending anyone. Hopefully a one-time reminder will resolve the issue and you won’t have to deal with the issue in the future.
If complaints persist, confirm the issue with other tenants if possible. Try to determine if the complaints are a result of two tenants not seeing eye-to-eye or if other tenants are also affected. Once you are confident the complaint is valid, then it’s time to reiterate the remedy language in your rental agreement, making it clear what the next steps are for non-compliance. A Cure or Quit Notice can be used as official notification, requiring compliance with rental agreement terms or risk of eviction.