The AHRN Message Center is designed to facilitate safe and simple communication between you, prospective tenants, and the AHRN System Administration. Below are the types of messages you will receive and the action(s) required.
Listing Update Notifications: You will periodically receive “Listing Requires Updating” email notifications requesting that you confirm the availability status of your listing. To ensure your listing stays active and searchable, open the email and click on the link located within the “INSTRUCTIONS” portion of the message. To reactivate your listing, check the “Reactivate” box and select your listing package. This action will ensure the listing stays visible to the military community.
Once the “Listing Requires Updating” email is opened, you will not receive follow up “unopened” notifications. If you continue to receive “unopened” notifications to your personal email, double check your AHRN message center for any unopened emails. After opening the email notification and following the instructions provided, you don’t need to keep these emails any longer and can delete them.
Listing Inquiries: Military members can send you an inquiry regarding your listing. Reply to these messages by clicking on the “Reply” option at the top of the opened message. AHRN does not release your email address to military members within the reply message. If the military member provides a personal email address within their inquiry, it’s best to also send a separate reply from your personal email to the military members preferred contact email address. This will allow you to send attachments such as: additional photos, rental applications and other necessities required to complete the screening and rental process.
Marion Peiffer says
Dear AHRN Team,
I listed two apartments in your Site, but I tried several times to cancel them, because they are No more available. Also there is No chat visible an the site. Please cancel my apartments.
AHRN Blog Team says
Thank you Marion for reaching out. Please call 877-247-6363 or email Christine Higgins at email@example.com with the listing ID, property address, and any contact information and we will take it down for you. We hope you have a great Tuesday.