Arranging to ship your POV is one of the major components of an OCONUS PCS and it just became a little more difficult. Beginning May 1, the POV shipping program will experience several changes impacting service members and their families. AHRN.com has the new program breakdown.
Update: As PCS season has progressed, there have been numerous accounts of communication issues with International Auto Logistics, delayed auto deliveries, and difficulties making appointments. As more attention is being brought to the issue by the media, AHRN.com will be bringing you information and options. Check out the comments on this post for personal accounts of the issues facing service members utilizing IAL.
7/22/14 Update: A commenter below shared that he was able to get in touch with a live operator (and determine the location of his vehicle) by calling the IAL Corporate phone number 855.389.9499 and staying on the line without pressing any #’s.
Closures and relocations, new websites and shifting contractors- all changes happening in the Department of Defense’s POV (privately owned vehicle) shipping program beginning May 30th. What does this mean for service members looking at a 2014 OCONUS move? Potentially, longer wait times and fewer processing options according the American Forces Press Service article announcing the changes.
A new website
The DOD rolled out a new website to help service members manage the movement of their vehicles at www.pcsmypov.com. The site offers information and tips for the turn in and shipping process. Additionally, vehicle owners can log in with their orders number or transportation confirmation number to track their vehicle shipment delivery, storage history or vehicle processing center appointment. The website is managed by International Auto Logistics, LLC – the new POV shipment contractor. The website previously provided to track shipments – www.whereismypov.com – will be available until American Auto Logistics has completed delivery of all vehicles they have processed.
A new contractor
While the shipment process itself will not change, there will be a new company at the helm as the POV shipment contract transfers from American Auto Logistics to International Auto Logistics (IAL). Beginning May 1, responsibility for new POV shipments will begin to transfer to IAL. As part of that process, some of AAL’s vehicle processing locations will be closed while others will continue to operate with a transfer of management to IAL.
One change that could have significant impact on service members is the closure of eight Vehicle Processing Centers (VPC) on April 30, 2014. Domestic VPCs slated for closure are New Orleans, LA; Edison, NJ; Orlando, FL; Oakland, CA. Additionally, several OCONUS locations are closing: Mannheim, GER; RAF Croughton, England; RAF Menwith Hill, England; Seville, Spain. All eight locations will continue to be staffed until August 1, 2014 to complete the delivery of vehicles already processed into the shipment program but will no longer accept new POVs. Many VPCS, especially overseas, will remain open but will be moving to a new location – suggesting that service members will need to ensure that they have up to date information regarding VPCs throughout the 2014 PCS season.
Service members needing to arrange their POV shipment after April 30, 2014 should contact their transportation or personal property office with questions. Service members needing to make a processing appointment should call their nearest vehicle processing center. According to defense.gov, the following list is accurate as of May 1, 2014.
The following addresses will be effective May 1 for stateside International Auto Logistics vehicle processing centers:– Atlanta: 3025 Sylvian Road, Atlanta, GA 30354; – Baltimore: 17079 Midway Road, Odenton, MD 21113; – Charleston, S.C.: 3601 N. Meeting St., North Charleston, SC 29405; – Dallas: 957 Heinz Way, Grand Prairie, TX 75051; – Los Angeles: 14611 S. Broadway St, Gardena, CA 90248; – Norfolk, Va.: 1215 Executive Blvd, Chesapeake, VA 23320; – Seattle, Wash.:
The following new overseas vehicle processing center addresses for receiving vehicles will be effective May 1:– Anchorage, Alaska: 300 LaTouche Street, Anchorage, AK 99501; – Fairbanks, Alaska: 5250 Airport Industrial Road, Fairbanks, AK 99709; – Bahrain: Al Musaskar 940, East Riffa Industrial Area, Bahrain; – Brandon, UK: Field Road, Mildenhall, Suffolk IP28 7AL, UK; – Aviano, Italy: Via dei Longobardi 49, 33080, San Quirino PN; – San Juan, Puerto Rico: 45 Calle 1 Parque Indust., San Miguel, San Juan, PR 00936; – Rota, Spain: Calle Dr. Pariente, 11500 El Puerto de Santa Maria, (Cadiz) Spain; – Incirlik, Turkey: Yenimahalle 33 Sokak No. 31 TR-01340 Incirlik, Turkey, and – Izmir, Turkey: Doganlar Mah. 1417 Sokak TR-35040 Bornova,Izmir, Turkey.
The following overseas VPCs will be vacated by American Auto Logistics April 30, and then closed for all but emergency drop-offs with International Auto Logistics May 1-2. The facilities will reopen May 5 for all vehicles.
To aid in the transition, Military Surface Deployment and Distribution Command urges customers to reduce traffic and provide the additional time needed for contractors to transition responsibilities:– Chievres, Belgium: Chievres Air Base, Bldg. 46, Belgium 7950; – Schinnen, Netherlands: 254th BSB Shinnen, Borgerweb 10, Bldg 27 RM 102, 6365 CW Schinnen; – Baumholder, Germany: Gebaeude 8716, Raum 1-3 Smith Barracks AM Bahnof/Building 8716 55774 Baumholder, Germany; – Boeblingen, Germany: Panzer Kaserne Bldg. 2931 71032 Boeblingen, Germany; – Grafenwoehr, Germany: U.S. Grafenwoehr Base, 322 Shiloh Avenue, 92655 Grafenwoehr, Germany; – Kaiserslautern, Germany: Kapaun Air Station Bldg. 2806 67661 Kaiserslautern, Germany; – Schweinfurt, Germany: Conn Barracks Custer St., Bldg. 35 97421 Schweinfurt, Germany; – Spangdahlem, Germany: Spangdahlem Air Base Bldg. 222, 54529 Spangdahlem, Germany; – Wiesbaden, Germany: Mainz Kastel Housing Area Bldg. Wiesbadener Str. 78, 55252 Mainz Kastel, Germany; – Livorno, Italy: Leghorn Army Depot, Gate 27 Bldg. 5138 Depot Via Aurelia Tombolo Pisa, 56128 Livorno, Italy; – Naples, Italy: Naval Support Activity Bldg. 2081, Contrada Boscariello 81030, Gricignano di Aversa (CE), Naples, Italy; – Sigonella, Italy: Basee Navale USA/NAS II Strada Statale 417, Catania-Gela 95030 Piano d’Arci/Sigonella (CT); – Vicenza, Italy: Via Strada Della Pelose, Bldg. 928 Entrance 8, Torri Di Quartesolo, 36040 Vicenza, Italy; – Guam: COMNAVMAR Naval Base Building 3179, Santa Rita, Guam 96915; – Seoul, South Korea: Camp Kim, Building C1244-68 US Army Garrison Yongsan, Korea, APO, AP 96205-5333; – Taegu, South Korea: 20th Support Group Bldg. 1415, Camp Henry, Korea APO, AP 96218-0562, and – Honolulu: 1601 Sand Island Parkway, Honolulu, HI 96819.
AHRN.com isn’t the only one tracking issues with the new contractor – follow along on Facebook where we’ll share as more information comes available!